frequently asked questions

You want to know what it's like to go kayaking?

Well, we've got you covered!

At Midwest Kayak Rentals, we know that first-timers always have some questions about kayaking. Whether you're wondering about the necessary gear, the best locations to kayak, how to paddle, or what safety precautions you should take, our team is there to help you every step of the way. Our staff is knowledgeable and experienced at answering any questions you may have, ensuring that you make the most of your kayaking adventure.

What do i need to bring for Cary lake at rotary park?

do i need to bring my own (pfd) personal flotation device or paddle?

WHAT ATTIRE DO I NEED TO WEAR WHILE KAYAKING OR PADDLE BOARDING?

1. Bring one form of Identification:

Drivers License, CDL, I.D. Card,

Passport, Military I.D.

(One I.D. per group renting)

2. Card or cash payment.

We provide your (PFD) Personal flotation device and paddle for your trip. Additionally, we offer rental services for paddles and personal flotation device (PFD) equipment as well.

We advise our customers to wear synthetic fabrics and avoid cotton. As for footwear, it should be comfortable, secure on your feet, and suitable for wet conditions.

What time should I arrive
for my fox river
reservation?

We recommend arriving at least 20-30 minutes

before your reservation time to gather your belongings, you are bringing on your trip and to get yourselves familiar with where you will be exiting off of the water. We preschedule for a Lyft or Uber to pick you up the day before, to reach the starting point of your journey on time. Your drivers eta (estimated time of arrival) becomes available 10-15 minutes before they arrive. We will send you a text message regarding the information.

WHAT IF I AM LATE FOR MY UBER OR LYFT RIDE?

Should you miss your ride, it is your responsibility to cover the cost of a subsequent Uber or Lyft to reach the starting point of your journey. Please call 630-835-8496 to provide an update on your estimated time of arrival.

What if I am not able to bring my rental agreement waiver or terms and condition form?

HOW DO I MAKE A RESERVATION AT CARY LAKE AT ROTARY PARK?

We will have all participants fill out a rental agreement waiver on-site before the start of your trip.

Cary Lake at Rotary Park operates on a first-come, first-served basis. For groups 5 or more reservations can be made with a 24-hour notice and payment in advance. Please be aware that all sales are final, and no refunds will be issued.

what if i need to cancel or reschedule my trip?

Customers are entitled to a full refund if they cancel at least 48 hours before their reservation for any reason for river trips. To reschedule, customers have 24 hours before their river trip. All reservation sales are final and no refunds will be issued. For Cary Lake at Rotary Park, there are no refunds if you make a reservation. In the event of cancellation by the operator due to weather conditions, customers will be fully refunded. For cancellations or inquiries, please contact us by phone at 630-835-8496. Failure to show up will result in being charged the full price of the trip.